Ky. Off. of the Att'y Gen., Complaint, Commonwealth v. RealPage, Inc. (filed July 2, 2025)

Citation: Ky. Off. of the Att'y Gen., Complaint, Commonwealth v. RealPage, Inc. (filed July 2, 2025)
Jurisdiction: Kentucky (state)
Source: Official source
Original Source: https://www.ag.ky.gov/Press%20Release%20Attachments/2025.07.02%20Realpage%20C... ↗

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These options are the same for new leases and renewal leases. RealPage makes it easier and

faster for a client to accept a recommendation than to decline it. When accepting

recommendations, the manager can choose to do a bulk acceptance—she can accept all or

multiple floor plan recommendations at once. But she cannot do the same when overriding, or

rejecting, the recommendation.

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97. Instead, for every recommendation that she does not accept—whether overriding

or keeping the previous day’s rent—the property manager must provide “specific business

commentary” for diverging from the recommendation. This justification, RealPage instructs,

should not be a mere preference for another price but must be based on a factor that the model

cannot account for, such as local construction or renovations occurring in the building. It must be

a “strong sound business minded approach.”

98. The property manager knows that these recommendation rejections and

accompanying justifications will be sent to a RealPage pricing advisor. If the pricing advisor

disagrees with the rejection or justification, the disagreement is escalated for resolution to a

landlord’s regional manager, who typically supervises the property manager.

99. AIRM and YieldStar each include auto-accept functions. This functionality

automatically accepts price recommendations falling within certain parameters. By default,

AIRM and YieldStar set auto-accept parameters of a 3% daily change and an 8% weekly change.

The landlord can change these parameters, disable or enable auto-accept, and even enable partial

auto-accept. With partial auto-accept, if the recommendation exceeds the auto-accept parameters,

the recommendation is accepted as far as the parameter permits. For example, if the auto-accept