At the hearing before the MCHR, Appellants stressed that they had no time to address Respondents' requests to build a ramp at Unit 1915C because that unit was unavailable when Respondents applied at Villa Roma and because a complaint with the MCHR was filed at the beginning of March 2010, shortly after Respondents had applied. The MCHR found that Respondents did not file their complaint with the MCHR until April 2, 2010; upon review of the record, we find that the complaint was actually filed on March 30, 2010. Regardless, Mrs. Henderson sent two letters to Appellants requesting that a ramp be built before Respondents filed their complaint. Appellants' argument that they did *302not have time to address Respondents' request is therefore unpersuasive, as Appellants had more than a month to reply to Respondents after their February 16, 2010 visit when it is uncontested that Appellants knew Respondents would require a ramp. And while the previous lease did not end until March 31, 2010, Appellants did not offer or attempt to negotiate with Respondents regarding Unit 1915C either before or after Appellants filed their complaint, and instead chose to rent that apartment to another individual on April 23, 2010.