Tiesha Muhammad is a resident of the 6th floor of building #3, and her monthly rent is $1,045.00. Tenant Muhammad's complaints echoed those of her fellow tenants in regard to lack of heat, hot water, and building security. Tenant Muhammad testified that she and her service dog were forced to take the stairs on multiple occasions because there was no operable elevator. She testified to her safety concerns as well as her packages being stolen. When the tenant complained to management, she was met with hostility and disrespect. Tenant Muhammad testified to a roach infestation, water damage, and no carbon monoxide detectors, and detailed the harassment that she was met with when attempting to complain.
Tracey McClellan resides with her mother in unit 301 on the third floor of building #3. A tenant since 2019, her rent is $975.00 a month. Tenant McClellan testified to the conditions at Nob Hill deteriorating in the past couple years, which included lack of heat in her mother's room, brown water from faucets, toilet being clogged and/or overflowing with or without use, water leaking and water damage from ceiling, and entry doors out of service. In addition, tenant states that her cabinet doors are broken as well as the refrigerator has broken down twice, which resulted in a loss of food. When the refrigerator was finally replaced, maintenance simply left the broken refrigerator in her hallway. Tenant also testified that the community room and other common areas are filthy and that she has had packages stolen due to the lack of security.