Jessica Acevedo Roman was a tenant of Unit 212 in building #3, from 2019 until she moved late last year. Tenant Acevedo Roman's rent was $1,144.00. She testified that her complaints began with the same general maintenance issues as the other tenants reported but had escalated to workers entering her apartment without notice and stealing her belongings. Tenant Acevedo Roman provided police reports, videos of her missing items neatly hidden in another apartment, and pictures documenting her problems with the property. Tenant Acevedo Roman testified she complained of a leak in her apartment coming from upstairs units starting in July 2025. Her complaints included the ripped up dirty carpets in the hallway, in addition to the verbal harassment she was subjected to when she reported the theft. Police reports submitted show that the Mayfair property manager John Giannuzzi asked police, "did she take her medicine," and other inappropriate and gaslighting language meant to undercut her allegations. [*6]Similar harassing and disrespectful language were shouted at other tenants, including Tiesha Muhammad, which was corroborated by the testimony of Tenant Muhammad and other witnesses. Ultimately, Tenant Acevedo Roman was only able to recover some items, which she located on her own, and was offered no assistance or recourse for the damaged and/or stolen items.