Building #4 tenant, Bruce Hare, testified to having moved into his apartment on or about January 2019 and his monthly rent is $1,443.00. Tenant testified that he had been unable to use his bathtub and when he complained, management painted the tub but removed his soap dish, toilet paper holder, and towel rod. His refrigerator was inoperable for a year. Tenant Hare's main concerns were in regard to the building and property deterioration. His complaints include the fire alarms blaring without any official response, that the lobby intercom has remained broken thus having no way to screen visitors, and there is constantly one elevator out of service despite having elderly and/or disabled tenants on the higher floors. The common areas such as trash, laundry, and storage areas are dirty and overflowing, and the hallway outside his apartment is contaminated with pet urine and feces. Finally, Tenant Hare testified that the advertised amenities such as the pool and fitness center are consistently closed, and that there is no security or proper lighting in the hallways and stairwells. The garage doors remain broken and hanging loose, and the grounds of the property are not maintained even minimally. In addition to an abatement of rent, Tenant Hare also requests a refund of the random fees that are assessed monthly such as a pest, technology, and tenant utility fee.