CRD independently investigates and assesses the facts and legal issues in each case. These investigations and assessments include, among other things, reviewing information and evidence from complainants, respondents, witnesses, or other sources.
CRD may attempt to resolve complaints through conciliation or by referring the case to CRD’s Dispute Resolution Division when appropriate or required by law.
CRD uses the facts obtained through its investigation to determine if there is reasonable cause to believe that a law the department enforces has been violated. If not, the case is closed. If there is reasonable cause, CRD notifies the parties of this determination and may notify them that the department intends to file a lawsuit in court. Prior to filing a lawsuit, CRD typically requires the parties to go to mediation to attempt to reach an agreement to resolve the dispute.
Complaint Process Flowchart
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Intake Interview Materials
In order for CRD to prepare a complaint and initiate an investigation, you will need to provide specific dates when you believed you were harmed. Depending on the facts of your case, you may have the following documents that we recommend you bring to your scheduled intake interview with a CRD representative.
Employment
W-2
1099
Witness names and contact information
Documents such as: termination letters, written reprimands, memorandums, transfer notices, e-mails, text messages, screen shots, police reports, grievances or any other tangible documentation of your allegations of discrimination, harassment, or retaliation
Medical documentation in cases involving disability, pregnancy disability and the California Family Rights Act