9. Notice requirements. On or before December first, nineteen hundred
ninety-five, every utility shall notify its residential customers and
each owner served by the utility of the requirements of this section.
Each utility may request from its customers the names and addresses of
the owners or recipients of rent for dwellings occupied by the customers
or obtain such names and addresses from any available public records in
order to provide the notice required by this subdivision. Such notice
shall be mailed in a postpaid wrapper under separate cover than bills
for service to the premises. Every utility shall also provide notice at
least annually to owners of dwellings, to the extent practicable, under
a plan submitted by the utility and approved by the department. Every
utility shall also implement an outreach program subsequent to such
written notice. Each utility shall submit a plan to provide notice
within sixty days of the effective date of this subdivision. In
addition, every utility shall notify each of its customers at least
annually, of the requirements that apply to owners, shared meter
customers and utilities pursuant to this section and shall include the
department's address and phone number for questions and complaints. In
addition, each utility may arrange for the publication of notices in
newspapers or the broadcasting in other media of notices describing such
requirements. The notices shall be subject to the approval of the
department.