answering has been set aside
for good cause shown may appear at such hearing in person or otherwise,
with or without counsel, cross examine witnesses and the complainant and
submit testimony. The complainant and all parties shall be allowed to
present testimony in person or by counsel and cross examine witnesses.
The hearing examiner may in his or her discretion permit any person who
has a substantial personal interest to intervene as a party, and may
require that necessary parties not already parties be joined. The
division or the complainant shall have the power reasonably and fairly
to amend any complaint, and the respondent and any other party shall
have like power to amend his or her answer. The hearing examiner shall
not be bound by the strict rules of evidence prevailing in courts of law
or equity. The testimony taken at the hearing shall be under oath and a
record made.