7.25.050 - Dispute resolution and remedies.
A.
A dispute regarding the amount of charges or other terms and conditions contained
in a bill shall be resolved as follows:
1.
The tenant must notify the entity responsible for billing disputes as identified in
the bill ("Responsible Entity") of the nature of and reason for the dispute by calling
the number shown on the bill or by writing a letter to the Responsible Entity within
30 days of receiving the bill. The tenant must have a good faith basis for any such
dispute.
2.
Within 30 days of receiving notice of a billing dispute, the Responsible Entity must
contact the tenant to discuss the dispute, and the Responsible Entity and tenant must
determine the amount of disputed and undisputed charges. The tenant must pay all undisputed
charges within 30 days of reaching agreement with the Responsible Entity.
3.
No late fees or interest charges shall accrue on any disputed portions of a bill while
the amount is being resolved in accordance with subsections A.1 and 2, and no collection
activity related to the disputed portions of a bill may be instituted against a tenant
that has notified the Responsible Entity of a dispute in accordance with this chapter.
4.