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Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection, Landlord Tenant Information Center

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Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection, Landlord Tenant Information Center
Jurisdiction
Hawaii (state)
Source
Official source

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Mediation provides landlord and tenant with the opportunity to have an informal conversation guided by an impartial mediator. The mediator doesn’t take sides or make decisions; they help the participants communicate and explore solutions through the following process:

Opening: Generally, the tenant and the landlord meet with the mediator together to share their perspectives. A participant may request to start in a private session with the mediator only.

Private Discussions: Following the opening the mediator will move to private discussions with tenant and landlord.

Problem-solving: Through private and/or joint discussions, the mediator will help the tenant and landlord explore possible solutions.

Agreement: If an agreement is reached, the mediator will put it in writing for the landlord and tenant to sign.

What happens if the tenant doesn't request mediation within 10 days?

The landlord may proceed with eviction after the 10-day notice period ends without a request for mediation.

What if the tenant doesn’t show up to a scheduled mediation session?

The landlord may proceed with eviction and may seek repayment of mediation-related costs, including legal fees.

What if there is no mediation scheduled within 10 calendar days?

The landlord may proceed with eviction after the 10-day notice period ends.

What if mediation doesn't result in an agreement?

The landlord may proceed with the eviction, 20 days from the date the tenant received the Notice.

What if the tenant defaults on a mediation agreement?

The landlord may file for eviction and seek repayment of mediation-related costs, including legal fees.

How much does mediation cost?

There is no cost for a landlord or tenant to participate in the program.

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