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Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection, Landlord Tenant Information Center

Citation
Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection, Landlord Tenant Information Center
Jurisdiction
Hawaii (state)
Source
Official source

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Landlords and tenants are required to follow a new law passed in 2025, called Act 278, beginning on February 5, 2026. Act 278 establishes a two-year pilot program (February 5, 2026–February 4, 2028) that requires landlords to participate in mediation if a tenant requests it within 10 days of receiving an eviction notice for nonpayment of rent.

ACT 278 Frequently Asked Questions (FAQs)

These FAQs were prepared by the Mediation Center of the Pacific. Additional information is available at https://www.mediationcentersofhawaii.org/. The Office of Consumer Protection is not your attorney and cannot provide you with legal advice.

Download a PDF copy of the FAQs

What is Act 278?

ACT 278 is a two-year pilot program (February 5, 2026 – February 4, 2028) that requires landlords to participate in mediation if a tenant requests it within 10 days of receiving an eviction notice for nonpayment of rent. Hawai`i State Legislature SLH2025_Act278.

What is the Purpose of the Program?

The purpose of Act 278 is to encourage landlords and tenants to engage in conversations early, as soon as tenants are unable to pay their rent. Through mediation, landlords and tenants can work out a payment plan or other agreements with the help of an impartial mediator and avoid the eviction process.

How Does the Program Work?

To implement the Program the Hawai`i State Judiciary contracted with Mediation Centers of Hawaii, a community-based organization comprised of the five community mediation centers located throughout the State including: Kauai Economic Opportunity Mediation Program; Ku`ikahi Mediation Center in East Hawaii; Maui Mediation Services; The Mediation Center of the Pacific on Oahu; and West Hawai`i Mediation Center.