3. The number of complaints received by the department for violations of this section, disaggregated by violation type and the manner in which such violation was resolved.
h. Outreach and education for occupants. Beginning no later than June 1, 2029, the department, in collaboration with any other relevant agency, shall provide outreach to tenants regarding the obligations of owners of covered dwelling units under this section. As part of such outreach, the department shall inform tenants about: (i) the circumstances in which it is appropriate to report to the department that the owner has failed to provide an adequate cooling system; (ii) the ability for tenants to opt in to receive a cooling system; (iii) the efficient use of cooling systems; (iv) energy saving tips; and (v) utility assistance programs. The department shall increase its outreach efforts under this paragraph between March 1 and June 1 of each year.
i. Outreach and education for owners. The department, in collaboration with any other relevant agency, shall establish and implement an outreach and education program to inform owners of covered dwellings of their obligations under this section. Such program shall educate such owners about at least the following topics related to compliance with this section:
1. Best practices around for ensuring the energy-efficiency of any cooling system installed for purposes of complying with the requirements of paragraph 1 of subdivision b of this section;
2. Passive cooling and weatherization; and
3. Any government programs, including those involving financial resources and incentives, which are available to such owners to assist in their compliance with the requirements of paragraph 1 of subdivision b of this section.