5. The commission shall maintain rules and regulations for the payment
by tenants of utility bills for gas, electric or steam service in a
multiple dwelling to which this section applies where the owner of any
such multiple dwelling, or the person, firm or corporation to whom or
which the last preceding bill has been rendered or from whom or which
the utility or municipality has received payment therefor, has failed to
pay such utility bills. Such rules and regulations shall (a) provide
that utility service may not be discontinued to any such multiple
dwelling as long as the tenants continue to make timely payments in
accordance with established procedures; (b) include designation of an
office to advise tenants of the rights and procedures available pursuant
to such rules and regulations; (c) assure that tenants shall not be
liable for bills more than two months in arrears; and (d) require the
commission upon petition of twenty-five percent of the tenants of such
multiple dwelling to meet with representatives of such tenants and the
owner, person, firm or corporation to whom or which the last preceding
bill has been rendered or from whom or which the utility has received
payment therefor.