contemporaneous with the completion of the
1. If the installation received the required work or proof of electronic payment, copies of
approval from another government agency, negotiated bank checks and/or negotiated money
tenant responses will be considered but orders made payable to the contractor, invoice
may not result in a denial of the application. receipt(s) marked paid in full contemporaneous
In such instances, the tenants may be with the completion of the work, signed contract
referred to the other government agency for agreement(s), signed change orders, and
appropriate action. Examples: In New York contractor’s affidavit indicating that the installation
City, installations of boilers, plumbing and was completed and paid in full.
rewiring require Department of Buildings
approval. Whenever it is found that a claimed cost warrants
further inquiry, the DHCR may request that
2. If the installation did not require approval the owner provide additional documentation.
from another government agency, the owner Where proof is not adequately substantiated,
can respond to the tenant complaints by the difference between the claimed cost and the
submitting an affidavit by an independent substantiated/reasonable cost will be disallowed.
licensed architect or engineer that the
installation is free of any defects. The Further information may be found under DHCR
tenants can rebut the affidavit by submitting Operational Bulletin 2017-1 available on our
a statement by at least 51% of those that website at www.hcr.ny.gov/rent-operational-
originally complained, that the installation is bulletins regarding proof of payment, lump sum
still defective or they can submit a counter costs, identity of interest, and cash payments.